Holmes & Watson

Professional Mystery Shopping Services

Holmes & Watson has over 25 years of knowledge and expertise in the provision of efficient and effective professional mystery shopping services. Specializing in the hospitality industry (restaurants, hotels, and resorts), Holmes & Watson supports its clients by improving and enhancing the overall customer experience.  

Our clientele want to stand out as providers of remarkable, guest-centered hospitality. Holmes & Watson offers comprehensive guest service inspections (professional mystery shopping programs) that fill assessment needs and support customer service goals.

Restaurant / Bar
Guest Service Inspections

Holmes & Watson on-site food and beverage mystery shopping programs utilize proprietary “guest experience” surveys, staff performance grading, and observation narrative.

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Hotel / Resort
Guest Service Inspections

Holmes & Watson on-site hotel and resort mystery shopping programs provide accurate measurements and practical integrated solutions.

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Golf Course / Resort
Guest Service Inspections

Holmes & Watson golf course mystery shopping programs provide experienced and knowledgeable golfers ready to give your resort a competitive edge.

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Spa
Guest Service Inspections

Holmes & Watson spa mystery shopping programs pinpoint gaps in the overall spa experience.

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