Holmes & Watson Golf Course / Golf Resort / Country Club
Mystery Shopping Services
Trained and experienced in both public and private locations, Holmes & Watson mystery shopping programs are ready to provide your golf course a competitive edge!
Golfing facilities are an integral part of high-end full-service country clubs and resorts. Give your facility a competitive edge with the help of a Holmes & Watson comprehensive guest service inspection!
Seasoned golf professional, familiar with the world’s top golf courses and resorts, will provide you with detailed observations and assessments of your guest / member experience.
Utilizing proprietary guest experience surveys, staff performance grading, and observation narratives, Holmes & Watson professional mystery shoppers focus on inspecting:
The Reservations Process
Arrival / Departure Services (Bag Drop / Concierge / Valet)
Tee Time Efficiency / Starter Knowledge and Etiquette
Staff Interaction (Club House / Pro Shop / Marshall / Beverage Cart)
Practice Facilities & Rental Equipment
Golf Cart Status and Condition
Course Condition (tee boxes, fairways, greens, sand traps, hazards, cart paths, rough)
Course Facilities (Clubhouse / Lockeroom / Parking / On-Course Restrooms)
Resort / Golf Course Restaurants & Shops (Food and Beverage)
Partnering With
Holmes & Watson
As a partner in your goal to strengthen your brand and enhance your golf course’s overall customer experience, a Holmes & Watson mystery shopping program offers your business opportunities to:
Get an “outside-in” perspective of your golf course
(through the eyes of your guests.)
Maintain the authenticity necessary for long-term success with your customers.
Achieve operational excellence and benchmarks for future success / growth by exploring the data, feedback and insights provided by our reporting systems.