Holmes & Watson
Restaurant and Bar
Mystery Shopping Services
Mystery shopper services play a vital role in the success of any restaurant. In today’s food and beverage market, it’s imperative that every restaurant serves the best tasting food …while providing excellent customer service…in a clean and inviting atmosphere.
From fine dining to casual eateries, restaurateurs want their customers to have the best possible customer experience. As important…they want them to return!
Restaurant owners need to know what their customers think about their service – about how they were treated during their visit, how the restaurant looked – was it clean and comfortable? Was the food prepared correctly and served in a timely manner?
Restaurants and bars need a partner who can offer customer experience insights and actionable solutions!
Partnering With
Holmes & Watson
As a partner in your goal to strengthen your brand and enhance your restaurant’s overall customer experience, a Holmes & Watson mystery shopping program offers your business opportunities to:
Get an “outside-in” perspective of your restaurant (through the eyes of your guests.)
Maintains the authenticity necessary for long-term success with your customers.
Improve suggestive selling and provide customers the information they want – increase sales.
Identify gaps in employee training / Reward and incentive staff.
Achieve operational excellence and benchmarks for future success / growth by exploring the data, feedback and insights provided by our reporting systems.
Holmes & Watson
Restaurant / Bar
Mystery Shopping Program
We begin by working with you to understand your business. Once we understand your goals and aspirations, we create a mystery shopping program that meets your specific objectives.
Holmes & Watson restaurant / bar mystery shopping programs utilize three distinct methods to gather, record, and present guest experience data.
Guest Experience Survey and Score
The Holmes & Watson proprietary survey and scoring format employs over 200 separate data (inspection) points.
Staff Performance Grading and Reviews
A first in the mystery shopping industry, this component offers performance grades and supporting comments for each meaningful staff interaction.
Minute-by-Minute Observation Narrative
Minute-by-minute written description of the entire visit, as it happened and as it was observed.