Holmes & Watson Spa Mystery Shopping Services

Spa mystery shopping services that will heighten your guest experience.

Increase your likelihood of standing above your competition with the help of a professional and experienced Holmes & Watson spa mystery shopping program.

Spas are no longer considered an “additional” service or amenity. Many guests weigh their spa service options prior to making a choice of one resort over another. 

The personal and private nature of your health service is not conducive to external surveys.  That is why Holmes & Watson on-site mystery shoppers directly engage with the staff and amenities only found at your location.   

Familiar with some of world’s most exclusive spas, Holmes & Watson inspectors will bring specific know-how and discerning quality to your service assessment.